A virtual phone system allows businesses to make and receive calls using the internet. Using a cloud-based phone system you can stay connected with your local and international customers via voice calls, voicemail, text, SMS, video meetings, and more.
RingCentral is one of the best VoIP service providers for businesses, but there’re some other good options available.
Here in this post, we’ve listed the 10 best alternatives to RingCentral that suit small and large businesses. If you’re looking for a better RingCentral alternative, you can check out them.
1. Talkroute
Talkroute is one of the best user-friendly cloud-based phone systems for businesses. It allows businesses to make and receive calls from desktop, browser, and phone.
With Talkroute, you can use toll-free local numbers, forward & route calls, send and receive sms, and host video conferencing.
Businesses can easily manage customer service and sales queries. You’ll have a customization option to adjust call routing, edit scheduling, and customer gettings.
One of the main features of Talkroute is that outgoing calls are recorded automatically which helps in settling disputes, and training staff.
Its virtual receptionist service makes sure your business calls, texts, and chats are answered on your behalf.
Talkroute is everywhere, your team can also answer calls, and texts from a desktop, browser, or mobile app. Available for Windows, MacOS, iOS, Android, and Web Browser.
Key Features:
- Make and receive business calls
- Customizable virtual call system
- Call forwarding and routing
- Support SMS & MMS
- Video meetings
- Call recording
- Live call transfer
- Caller ID
- Virtual receptionist
- Mobile Apps
Price:
Talkroute offers 3 paid plans and 1 custom plan, Basic plan starts from $19/mo for 1 user.
2. KrispCall
KrispCall provides voice calls, call routing, SMS, and call recording for business.
Businesses can make and receive international calls via the Internet without a phone line.
Krispcall is an affordable virtual service for businesses. It can easily integrate with your CRM software and helps in customer support.
With Krispcall, you can automate call routing, live call monitoring, and measure call center performance with ease. The best thing, you can integrate KrispCall seamlessly with 100+ CRM platforms like Pipedrive, Hubspot, Keap, Zapier, and more.
Key Features:
- Call monitoring
- Unified callbox
- Call routing
- Live call monitoring
- 100+ CRM integration
- Voicemail
- Call recording
- Bulk SMS
- Android/iOS apps
Price:
KrispCall offers two paid plans, Essential which costs you $15/mo, and Standard which costs you $40/mo. There’s also a custom plan for you.
3. Dialpad
Dialpad is a virtual communication platform you can use to make and receive overseas business calls, send text messages, chat with customers, conduct video meetings, and more.
It supports CRM integration with Salesforce, Zendesk, Zoho, Hubspot, and many more.
With its pro plan, you can have multiple phone numbers for your business, and get global SMS capabilities and local number support in 70+ countries.
Dialpad offers AI features as well that help to get call summaries, connect AI chatbot, and speed up onboarding.
You can try Dialpad 14 days for free. No need to share your credit card info.
Key Features:
- Virtual phone system
- Video meetings
- Chat, SMS, and MMS support
- Call forwarding & routing
- Multiple phone numbers
- Local number in 70+ countries
- Ai recaps
- 3rd party CRM integrations
- Mobile app
Price:
Dialpad business communication plan starts from $15 per month. You can also subscribe to other plans separately.
4. OpenPhone
If you’re looking for a voice phone system, OpenPhone can be the best choice for you.
It’s an all-in-one phone system for businesses, that allows you to pick a toll-free number, and use an existing mobile number for calling. Set up multiple lines, call routing, automatic recording, and more.
Some big brands like Deel, Ycombinator, Compass, and MLB trusted OpenPhone for their business operations.
There’re some more useful features offered by OpenPhone, AI automatically summarizes calls, automatic call transcripts, and easily adds new contacts.
It integrates with 7000+ apps and comes with the most popular CRM platforms to automate workflow.
Key Features:
- Toll-free phone number
- Voice calling
- SMS and Texting
- Group calling
- Call routing
- Voicemail transcripts
- Call transfer
- Auto call recording
- Zapier integration
Price:
OpenPhone offers 3 plans; Starter ($15/mo), Business ($223/mo), and Enterprise (Custom). You can try OpenPhone 7-day for free.
5. Grasshopper
Grasshopper is one of the leading VoIP platforms to make and receive calls and texts via the Internet.
With Grasshopper mobile application, you can separate business calls and personal calls in your phone.
It allows you to read voicemail transcripts, view call history on the go, and give freedom to work from anywhere. Along with its main features, Grasshopper also comes up with some useful add-ons to increase phone functions.
Grasshopper partnered with Ruby to bring your live virtual receptionist to answer your queries. If you want then you can take benefits of this feature.
If you’re looking for a simple VoIP system, Grasshopper is best for you.
Key Features:
- VoIP system
- Voicemail transcripts
- Business calls
- Text massages
- Call forwarding
- Virtual fax
- Extension
- Call transfer
- Ruby receptionist
- Desktop+mobile apps
Price:
Grasshopper’s basic plan starts as low as $28 per month. Currently, it’s supported to only US and Canada.
6. Aircall
Aircall is one of the good alternatives to RingCentral. It’s trusted by over 50,000 brands like Pipedrive, Monday.com, and more.
Using it you can do virtual VoIP calling, call routing, set business hours, get up local and international numbers in 100+ countries, and send business SMS and MMS.
With the Phone system feature, you can record calls, set up an IVR directory to connect calls to the right team.
Its collaboration feature allows team members to share selected contacts, and assign calls to teammates.
It also has productivity options that help to transcript calls and voicemails, and CRM integration to keep a smooth workflow.
Apart from all these features, it also offers webhook & API integration to connect Aircall with your existing business setup in no time.
Key Features:
- International numbers
- Toll-free numbers
- Business hours
- Virtual call center
- Real-time notification
- Call recording
- Call transcription
- CRM integration
- Mobile apps
Price:
Aircall comes with two paid plans; Essential costs you %$30 per month and Professional $50 per month. There’s also a custom plan available for a minimum of 25 licenses.
7. Nextiva
Nextiva is an easy-to-use Voice Over Internet Protocol (VoIP) phone system for businesses.
It offers high-quality cloud-based calling function, sends and receives unlimited text messages, and callers can wait and request callbacks.
You’ll get a toll-free number, video meetings, and unlimited calls in all plans.
For a Better customer experience, it gets you premium features like VoIP service providers, and a virtual receptionist to attend calls.
You’ll also have access to basic features like call routing, call recording, call forwarding, voicemail, and more.
To streamline your workflow, integrate Nextiva with your favorite CRM with ease. The platform offers a centralized dashboard to assign everything in one place.
Its mobile application lets you make and receive calls from everywhere. The app is available for iOS and Android.
Key Features:
- Call recording
- Auto attendant
- VoIP faxing
- Call routing
- Toll-free number
- Call flows
- Video meeting
- Analytics
- Interactions
- Mobile app
Price:
Nextiva VoIP plan starts from $30 per month and goes up to $60 per month. You can request a demo today!
8. Phone.com
It’s an affordable VoIP communication solution for businesses and a good alternative to RingCentral. Phone.com is an easy-to-set-up platform that charges you for what you use.
Currently, over 50,000 small businesses use Phone.com for their VoIP service.
It offers similar features to RingCentral you’ll get features like a business number, VoIP server, video conference, SMS, voicemail, call routing, and fax mobile.
It has live receptionist service an additional cost that helps you to offer customer service. You can also get local and international numbers for your business.
Phone.com offers a variety of affordable desk phones as well, pricing starts from $79.99 only.
If you don’t have an office or want to manage your business on the go, then you can download its iOS or Android app to make calls via the internet.
Key Features:
- Local and global numbers
- Voice meetings
- SMS and Fax
- Voicemail transcription
- Business phone number
- Call routing
- Conference calling
- Voicemail to email
- Mobile app
Price:
Phone.com plan starts from only $8 per month.
9. 8X8
8X8 is not just a cloud-based service for businesses. It offers omnichannel massaging across all channels like Whatsapp, SMS, Line, Viber, and more.
It provides voicemail, call recording, and call forwarding functionality.
You can also conduct real-time video calls from your mobile or desktop. 8X8 integrates with Hubspot to streamline workflow operations.
Its administrative interface offers multiple site support, role-based meetings, mobile admin, and user provisioning options.
8X8 is the one-stop solution for Voice calling, video meetings, team chat, and private messaging for businesses.
Key Feature:
- Voice calling, voicemail, SMS, Fax
- Business number
- Omnichannel support
- CRM integration
- Collaboration tools
- Contract center
- Mobile app
- Compliance
Price:
8X8 offers various plans that suit all your business requirements. Talk to sales for pricing.
10. Ring.io
Ring.io is one of the best virtual phone systems for small businesses. It offers a business number and voicemail. Call routing, SMS, and more.
It helps to build relationships with ideal customers and contact them on their favorite channels.
With its power dialer, Businesses can conduct outbound calls to build a good customer relationship. Ring.io little expensive compared to other RingCentral alternatives, plan starts from $90 per month.
However, the platform goes beyond the phone system, offers other communication options SMS & MMS, power Dialer, Trackable email, auto text, voicemail, and more.
The tool is capable of enhancing customer service and communication. It also seamlessly integrates with other CRM and productive apps.
Key Features:
- Voice calling
- Virtual meetings
- Power dialer
- Call routing
- CRM integration
- Call recording
- Voicemail
- Auto text
- Trackable email
- Omnichannel
- 3rd party integration
Price:
Ring.io startup plan starts from $90/user per month. However, you can start for free.
Conclusion
Above, we’ve listed some of the best RingCentral alternatives. No doubt, it’s a good VoIP service but you can also check out its alternative options.
Some of them are cheaper than RingCentral and also have extra features. If you’re looking to start, I highly recommend going with Talkroute and Krispcall. They’re easy to use and affordable.
Let me know your questions & suggestions below.