A virtual phone system is a convenient way to communicate with clients on a mobile device or desktop.
It is a cost-effective solution offering more options than traditional phone systems.
With a VoIP service provider, you can make and receive calls, send messages, route calls, record calls, and send voicemail
In this post, I’m going to share with you top 7 virtual phone system services that are best suited for small and mid-size businesses.
What is a Virtual Phone System?
The virtual phone system is a cloud-based calling service that lets you make and receive calls with the help of the Internet. No landline service required.
Using it, you can dial local or international calls from your mobile and desktop. The system offers services like call routing, messages, call recording, and voicemail.
Some of the top features should look in a VoIP service;
- Local and International business numbers.
- Porting existing numbers or buying a new number.
- Call forwarding and routing.
- Automatic call recording service.
- SMS and MMS messaging and video meetings
- Multiple extensions.
- Mobile and desktop applications
- Integrations with CRM tools
1. Talkroute
Talkroute is a virtual phone system for businesses.
It has been solving over 100,000 businesses, including Hertz, Compass, Great Clips, and more.
Talkroute helps your to make and receive calls, and SMS & MMS messages from mobile apps.
Some of its top features are call forwarding & routing, video meetings, unlimited minutes calls, sending voicemail, and recording inbound and outbound calls.
With Talkroute, your team can also do more things like live call transfer to the best available person to talk. It offers call stacking, custom greetings, private business numbers, and more.
It also provides a live virtual receptionist to answer your business calls.
Key Features:
- Toll-free number
- Unlimited minutes of calls
- Texting, voicemail, and voice calls
- Private business number
- Call routing
- Live call transfer
- Custom greetings
- Caller ID
- Virtual receptionist
- Mobile app
Price:
Talkroute office has three paid plans; Basic which costs $19 per month, Plus $39 per month and Pro $59 per month.
2. Krispcall
Krispcall is a cloud-based VoIP provider that provides call management features for businesses.
With Krispcall, businesses can get international phone numbers in more than 60 countries.
It makes your team do a bunch of things like call routing, call monitoring, sending voicemail, call recording, and more.
Additionally, it can be integrated with 100 + CRM apps and tools. Integration manages and records all customer interactions in one place. Businesses can have a local presence in multiple regions without spending on physical products.
It streamlines startup and organization communication with the help of cloud visit software and mobile apps.
Key Features:
- VoIP
- Get number in 60+ countries
- Phone number porting
- Unified call box
- Call transfer
- Text messaging
- Live call recording
- International calling
- 100+ CRM integrations
- Call analytics
Price:
Krispcall’s Essential plan costs $15 per month and Standard plan $40 per month. There’s also a custom plan available, which has custom pricing.
3. OpenPhone
OpenPhone is one of the best VoIP providers for streamline team and customer communication. This designeris for small and mid-side businesses.
Lets you set up local US and Canadian toll-free numbers.
OpenPhone is a cost-effective and easy to setup platform that allows your team to see call logs, make international calls, record live calls, and send messages.
It has AI tools for call summaries and automatic call transcripts.
With OpenPhone, your team can better collaborate with features like a phone menu, group calls, warm transfers, and call holds.
It has built-in CRM that lets you save contact information and relevant notes.
You will also be able to connect OpenPhone Hubspot, Salesforce, Slack, and more to automatic workflow and gain insights.
Key Features:
- International phone numbers
- Calling and messaging
- Call logs, recording,s and voicemail
- Call summaries
- Call transcripts
- Group calls
- Warm transfers
- Number porting
- Integrations
Price:
OpenPhone offers 2 paid plans; Starter which costs $19 per month and Business $33 per month. You can try any paid plan for 7 days for free.
4. Aircall
Aircall is a virtual phone system for all business sizes.
It is an easy to use platform that empowers businesses to unlock the benefit of VoIP communication. The platform allows you to purchase local and international numbers.
You can forward calls, send texts and messages, record calls, and set up business hours. It also lets you handle your calls on your mobile phone on the go.
For improving customer support, Aircall that and manage calls, advanced filtering and gain analytics.
Aircall integrates with over 100 apps, including some popular options such as Hubspot, Slack, Zendesk, Salesforce, and Zoho.
It is a good cloud-based phone system to streamline communication.
Key Features:
- Local and international numbers
- IVR, and Call recording
- Unlimited incoming calls
- Send SMS and MMS
- Call recording
- Business hours
- Call routing and queuing
- Share call inbox
- 100+ integrations
- iOS and Android app
Price:
Aircall plans range between $40 to $70 per month. Save 25% on annual billing.
5. RingCentral
RingCentral is a leading business phone communication system.
It is one-stop solution for all business communication including, voice calls, SMS & MMS messaging, video meetings and, more.
You can create and customize the call menu with the help of drag and drop interface, enable automatic recording, transfer calls between mobile and desktop, and review voicemail messages.
Along with a virtual phone system, RingCentral offers a communication tool for instant messaging to the team, conducting video meetings, and sharing files from a single dashboard.
You will be able to add a global MVP to your account that lets you provide services overseas.
Its AI-powered assistant takes real-time notes during the calls, and translates messages and gender text.
Key Features:
- Local and international calls
- Automatic call recording
- Business SMS
- Voicemail and video meetings
- Call recording
- Call Menu, call flip, and paging
- Caller ID
- Shared line
- Call forwarding
- Extensions
- Mobile app
Price:
RingCentral Business Phone plan starts from $20 per month. Sign up a free trial today.
6. Grasshopper
Grasshopper is an excellent VoIP service that allows small business owners manage personal and business calls separately.
Using Grasshopper stop and mobile app you can make and receive calls from anywhere.
With Grasshopper, you can port your existing number, make and receive calls, send SMS, forward calls, and send virtual fax.
With its Ruby receptionist integration, virtual receptionists can answer calls to your grasshopper number. It has the voicemail transcription feature which easily transcribes the voicemail into text.
Grasshopper offers 24/7 customer support via phone, email, and live chat. The team helps you in onboarding and provides training.
It provides both Android and iOS mobile apps.
Key Features:
- VoIP service
- Toll-free, local number
- Business texting
- Call forwarding
- Voicemail transcription
- Voicemail
- Extensions
- Call Transfer
- Ruby Receptionist
- Desktop + mobile app
Price:
Grasshopper starts from $14 per month. Currently, they only provide service in the USA and Canada.
7. Goto Connect
Goto Connect is an all-in-one communication solution for small businesses.
Using it, you can communicate with your clients through virtual phone, send SMS messaging, video meetings and more.
You can buy a business number through which you can make and receive local and international calls.
It is an ideal platform for businesses that don’t have an office or on a tight budget.
Goto Connect also provides useful features, including port or by a new number, call forwarding, minimize waiting time, and team meetings.
You can use its drag-and-drop editor to edit calls to specific departments, extensions, or voicemail inboxes.
It provides applications to make and receive calls on mobile desktop and web browser.
Key Features:
- Inbound and outbound calls
- SMS, fax, and voicemail
- Port existing numbers
- Call forwarding
- Call routing
- Drag and drop visual editor
- Call recording
- Integrations
- Mobile and desktop apps
Price:
Goto Connect phone system plan costs $26 a month. The plan includes free calls in 50 countries, team chats, SMS and MMS, and video meetings.
Conclusion
A VoIP system allows businesses to streamline communication on the go. You can cater to local and international clients.
You will get business numbers and other bunch of services at low cost without spending thousands of dollars on expensive equipment.
You will have world connectivity through phone calls, SMS, and video meetings on a low budget.
If you are looking for the best VoIP service provider, then we highly suggest you go with Talkroute or Krispcall, both are suitable for small and mid-size businesses.
Let me know in the comments below, which one you are going to pick.